Jeanne Motteram is indeed a legend!
My dealings with Jeanne would be just about the best customer service experience that I have ever had.
My brother and I who live in Victoria were tasked with having to clear out our Father’s Buderim unit as he was moved into Aged Care. We were unable to do so as the Covid-19 restrictions prevented us from travelling to Queensland. The Aged Care facility suggested that we get in touch with Jeanne. The following is what transpired;
- I spoke with Jeanne and she was going to organize with the Aged Care Facility to view the unit.
- We received a quote the next day. The quote I thought was incredibly good value.
- Later the same day, we received a series of photos of Dad’s belongings in a very professional format.
- Jeanne organized a Zoom meeting with myself and my brother for the next day to work out what we wanted to do with Dad’s belongings.
- At 10.00pm that night, Jeanne sent through photos of what my brother and I wanted to keep.
- The next day, Jeanne sent through a comprehensive list with the following details of Dad’s possessions;
- What was going to be kept.
- What was going to be transferred to Mum and Dad.
- What was going to be sold including approximate sale price.
Over the following days, Jeanne proceeded as follows;
- Advertised items for sale. The proceeds to be deposited into our bank account.
- Packaged up items for my brother and I for collection.
- Transferred belongings to Mum and Dad.
- Arranged for items that were not sold to be picked up by charity.
- Arranged for the Foxtel Box and Personal Alarm to be returned via Australia Post.
- Arranged for the remaining items to be sent to the tip.
- Thoroughly cleaned the unit inside and out as confirmed by a series of photos.
- Jeanne completed the job on time, exactly as she predicted.
I found Jeanne an absolute delight to deal with. She was very precise and professional in her communications and nothing was ever too much trouble. From my very first conversation with Jeanne, I just felt that this was going to be a good experience. I have absolutely no hesitation in recommending Jeanne if you need to clear out your property.